Help & FAQs

Here you will find lots of helpful information and answers to frequently asked questions. If you’re unable to find the answer to your question below, pleas feel free to contact us and we’ll be happy to help.

Bleed Guide

Bleed Guide

Find out tow to set up bleed on your artwork.

More Info
Bleed Guide

Bleed Guide

Find out tow to set up bleed on your artwork.

More Info
Bleed Guide

Bleed Guide

Find out tow to set up bleed on your artwork.

More Info
Bleed Guide

Bleed Guide

Find out tow to set up bleed on your artwork.

More Info

Placing an Order

How do I send my artwork?

You can upload your artwork through the website when placing an order.

1 – Choose your product and customisation options.
2 – If you already have your artwork prepared, select “None” as the “Design Service” option.
3 – You’ll be prompted to upload your artwork after checkout. This can also be done at any time from ‘My Account’.

If your artwork is over 20MB in size, you’ll need to send it to us via email or WeTransfer. To do this, email or WeTransfer your artwork to us after you’ve placed the order and send it to us at artwork@ayupdesign.co.uk along with your order number.

How do I get a bespoke quote?

You can find the prices for our products on the relevant product page. If you’re unable to find the product or quantity you want on our website, get in touch with us and we’ll provide you with a bespoke quote.

When will I receive my order?

This is dependent on the option selected for ‘Turnaround Time’ when selecting your product options.

Please note that selecting a Design Service will increase the turnaround time.

What payment methods can I use?

We accept all major credit and debit cards via PayPal.

Can I upload multiple designs in a single order?

Our prices are per design. If you want to order more than one design, you’ll need to add multiple order quantities to your basket.

Can I change my artwork once an order has been placed?

Unfortunately, once your artwork has been approved we are unable to make any changes to the artwork or the order itself.

Please bear this in mind when you are checking your proof, if you have any questions feel free to give us a call or send us an email before you approve the proof!

Can I place an order for a bespoke quantity or size?

We’re able to provide quotes for bespoke quantities and sizes. Just get in touch with your specification and we’ll get back to you with a quote.

Artwork

What does 'gsm' mean?

‘Gsm’ refers to how thick, or heavy, the material we print on is. It stands for ‘Grams per Square Metre’ and the higher the number, the thicker the paper. For example, standard business card paper is 400gsm, but our premium range is a thicker 450gsm. Flyers are traditionally thinner, ranging from 150gsm to 350gsm.

What does 'lamination' mean?

Lamination is a special coating, or finish we can add on to certain products. This means you can make your products matt (smooth and not shiny), glossy (super high-shine) or velvet (soft finish that adds depth to colours).

What is a 'bleed area'?

Bleed is a print term for the area that will be trimmed when cut to the finished size. It’s really important because it means by adding bleed your artwork will go to the edge of the page with no white edges.

What is a 'safe area'?

The safe zone is a 3mm area from the edge of the page. Anything that falls within this area is at risk of being cut off. The easiest way to make sure nothing is cut off is to move all important text and logos at least 3mm in from the edge of your artwork.

What does 'resolution' mean?

Resolution indicates how clear the artwork will print. Low resolution text or images may look blurry, fuzzy or like they are made up of squares (pixelated).

Images from the internet and social media are often low resolution so we advise using photographs or stock images instead. We recommend 300dpi for perfect prints or 150dpi for large banners.

What software should I use to create my artwork?

Popular design programs include the Adobe Creative Suite (Photoshop, InDesign, Illustrator) and Microsoft Office (Word, Publisher, PowerPoint). Just make sure to save your file as a PDF or JPEG before you upload it.

How do I save my artwork out for print?

Our preferred file types are PDF and JPEG – so make sure to save your final design as one of those before sending it to us. We also recommend adding 3mm bleed and setting colour settings to CMYK.

What file types do you accept for artwork?

All images need to be saved as either a JPEG, PNG, or GIF file.

Delivery

Can I track my order?

Yes! Once your order is dispatched you will receive an email containing tracking details. On the day of delivery, you will be sent a text message/email from our courier, DPD detailing a one-hour window in which to expect your delivery.

What if I miss my delivery slot?

Our courier will make two attempts at delivery – so for example if you miss delivery on Monday, they will try again Tuesday.

If after this point the delivery is still unsuccessful, the order will be returned back to us. We can then send it out again upon payment of another delivery fee.

Alternatively, if you know you will not be available for delivery, you can use the link in the tracking email you receive to request to pick the order up from your local depot or select a different delivery date.

An error was flagged on my artwork – will this delay the delivery?

Delivery depends on finalised artwork. If you’re notified of issues with the artwork you have uploaded and are required to make changes or upload new artwork, this may delay the chose turnaround time.

Does the delivery price vary on quantity?

No, delivery prices are fixed regardless of the weight or number of items in your order.

How quickly can I get my delivery?

We offer standard (3-4 day turnaround) and expidited (1 day turnaround) on most of our products.

Please note that these timescales are subject to approved artwork and will take longer if a design service has been included.

Contact Us

Drop us an email

You can contact us regarding any questions you have via our contact form here.

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